IT Security

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

IT Security

  • Service Type: Core
  • Security Rating: Confidential
  • Business Impact: Critical
  • Business Priority: Critical
  • Lines of Service:
    • How We Learn
    • How We Work
    • How We Operate the University
    • How We Conduct Research

Overview

Description

A brief summary of this service

IT Security promotes security best practices and coordinates responses to incidents counter to a secure information network.

Value

How this service adds value towards the mission of the university

We have an ethical and regulatory obligation to protect university data from unfriendly eyes

Service Access

Request Access

How to access to this service

Automatic

Service Hours

When this service is available

24/7/365

Charges, Options & Fees

The cost for someone to access this service

There is no cost to consult IT Security.

Audience

Who can access this service

OSU students, faculty and staff.

  • Students: All
  • Employees: All
  • Departments: All
  • Associated Groups: All

Requirements for Access

Any additional requirements before a user can access this service

OSU students, faculty or staff.

Support & Training

Availability

When support for this service is available

Mon-Fri 8-5pm, 24-7 for emergencies

Training

What training is available for this service

No training is necessary to consult Security. Guidelines to achieve better security standards can be found here: is.oregonstate.edu/secure.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Chief information Security Officer, Office of Information Security
  • Business Contact(s): information.securityoffice@oregonstate.edu
  • Business Unit(s): Information Services
  • Service Owner(s): Chief information Security Officer, Office of Information Security
  • Service Manager(s): David Nevin
  • Escalation Contact(s): Service Desk Standard

Cost

The cost to operate this service

420346.46

Service Level Agreement

The agreed upon level of service between the provider and user

None

Other Services

Related

Services related to this service that are not Enabling or Enhancing

none

Enabling

Services that must be in place for this service to be delivered

network,

Enhancing

Services that enhance the value of this service and are not absolutely required

none