Audio-Video Integration

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

Audio and Video Tools

  • Service Type: Enabling
  • Security Rating:
  • Business Impact: Medium
  • Business Priority: Medium
  • Lines of Service:
    • How We Learn
    • How We Work
    • How We Operate the University
    • How We Conduct Research

Overview

Description

A brief summary of this service

The AV team installs audio and video hardware across OSU campus and event spaces.

Value

How this service adds value towards the mission of the university

Easy to use Audio/Video Information, and Presentation Systems.

 

Service Access

Request Access

How to access to this service

Service Requests through Team Dynamix, or E-mail Request.

Service Hours

When this service is available

M-F 8am - 5pm, except OSU holidays/closures

Charges, Options & Fees

The cost for someone to access this service

Consult the Fee Book for equipment and labor costs.

Audience

Who can access this service

OSU staff, students and faculty.

  • Students: All
  • Employees: All
  • Departments: All
  • Associated Groups: Some

Requirements for Access

Any additional requirements before a user can access this service

Dependent upon staff availability.

Support & Training

Availability

When support for this service is available

M-F 8am - 5pm, except OSU holidays/closures

Training

What training is available for this service

Available upon request.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Academic Technology
  • Business Contact(s): Marc.Cholewczynski@Oregonstate.edu
  • Business Unit(s): Acadmic Technology - Media Services
  • Service Owner(s): Director of Academic Technology
  • Service Manager(s): Marc Cholewczynski
  • Escalation Contact(s):

Cost

The cost to operate this service

 77,336 

Service Level Agreement

The agreed upon level of service between the provider and user

99% planned uptime

Other Services

Related

Services related to this service that are not Enabling or Enhancing

Enabling

Services that must be in place for this service to be delivered

Power/Network/Colaboration Tools

Enhancing

Services that enhance the value of this service and are not absolutely required