Voicemail

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

Voicemail

  • Service Type: Enhancing
  • Security Rating: Sensitive
  • Business Impact: Low
  • Business Priority: High
  • Lines of Service:
    • How We Learn
    • How We Work
    • How We Operate the University
    • How We Conduct Research

Overview

Description

A brief summary of this service

Voicemail enables voice messaging to email. You can manage your voicemail greetings by going to https://wpm.voicemail.oregonstate.edu. Access your voicemail via phone by dialing 541-737-7111.

Value

How this service adds value towards the mission of the university

Voice message storage and delivery in support of the University's mission

Service Access

Access this Services

Additional links for accessing the service

Documentation

Documentation https://oregonstate.teamdynamixpreview.com/TDClient/KB/?CategoryID=11989

Request Access

How to access to this service

Through support units

Service Hours

When this service is available

7/24/365

Charges, Options & Fees

The cost for someone to access this service

There is no cost to use voicemail.

Audience

Who can access this service

OSU staff.

  • Students: N/A
  • Employees: All
  • Departments: N/A
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

OSU staff.

Support & Training

Availability

When support for this service is available

M-F 8AM-5PM

Training

What training is available for this service

Getting Started Guide: https://oregonstate.box.com/v/Get-Started Telephone User Interface Quick Reference: https://oregonstate.app.box.com/v/TUI-QR

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Client Services
  • Business Contact(s): telecom.customerservice@oregonstate.edu
  • Business Unit(s): IS
  • Service Owner(s): Director of Client Services
  • Service Manager(s): Steve Fowler
  • Escalation Contact(s): Service Desk Standard

Cost

The cost to operate this service

658,237 

Service Level Agreement

The agreed upon level of service between the provider and user

No SLA. Reliant on MS Exchange. Client perception is that service loss is unacceptable.

Other Services

Related

Services related to this service that are not Enabling or Enhancing

None at this time.

Enabling

Services that must be in place for this service to be delivered

Telephone and Voice, Exchange email

Enhancing

Services that enhance the value of this service and are not absolutely required

Email integration