Resource 25-Schedule 25

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

Resource 25/Schedule 25

  • Service Type: Core
  • Security Rating: Public
  • Business Impact: Critical
  • Business Priority: Critical
  • Lines of Service:
    • How We Operate the University

Overview

Description

A brief summary of this service

CollegeNet R25-S25 schedules credit classes into instructional spaces on campus.

Value

How this service adds value towards the mission of the university

Essential tool used for by the Office of the Registrar to schedule thousands of academic credit bearing classes into instructional spaces at OSU each term.

Service Access

Request Access

How to access to this service

Access is only granted to staff in the Office of the Registrar.

Service Hours

When this service is available

7/18/365

Charges, Options & Fees

The cost for someone to access this service

There is no cost to use Resource 25/Schedule 25.

Audience

Who can access this service

OSU staff and faculty.

  • Students: N/A
  • Employees: Some
  • Departments: N/A
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

OSU staff.

Support & Training

Availability

When support for this service is available

Support is M-F 8:00am-5:00pm

Training

What training is available for this service

No formal training is necessary. Contact the Office of the Registrar for further instruction.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Registrar
  • Business Contact(s): jacob.jones@oregonstate.edu, evan.juntunen@oregonstate.edu
  • Business Unit(s): Office of the Registrar
  • Service Owner(s): Director of Enterprise Computing
  • Service Manager(s): Kent Kuo
  • Escalation Contact(s): Service Desk Standard

Cost

The cost to operate this service

29714.00

Service Level Agreement

The agreed upon level of service between the provider and user

99.9% planned uptime

Other Services

Related

Services related to this service that are not Enabling or Enhancing

Data Integration and Banner SIS.

Enabling

Services that must be in place for this service to be delivered

Enhancing

Services that enhance the value of this service and are not absolutely required