Internet

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

Internet

  • Service Type: Core
  • Security Rating: Public
  • Business Impact: High
  • Business Priority: High
  • Lines of Service:
    • How We Learn
    • How We Work
    • How We Operate the University
    • How We Conduct Research

Overview

Description

A brief summary of this service

Internet connection is implemented across campus.

Value

How this service adds value towards the mission of the university

Connects OSU campus network to the Internet and Internet2 to allow external communications

Service Access

Request Access

How to access to this service

Through departmental computer admins or support for wired network; wireless access is user-account based.

Service Hours

When this service is available

7/24/365

Charges, Options & Fees

The cost for someone to access this service

There is no cost to use the internet.

Audience

Who can access this service

OSU campus.

  • Students: All
  • Employees: All
  • Departments: Some
  • Associated Groups: Some

Requirements for Access

Any additional requirements before a user can access this service

There are no access requirements.

Support & Training

Availability

When support for this service is available

Service Desk Hours

Training

What training is available for this service

There is no formal training necessary.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Networking and Telecom
  • Business Contact(s): johan.reinalda@oregonstate.edu
  • Business Unit(s): IS
  • Service Owner(s): Director of Networking and Telecom
  • Service Manager(s): Johan Reinalda
  • Escalation Contact(s): Service Desk Standard

Cost

The cost to operate this service

511,701 

Service Level Agreement

The agreed upon level of service between the provider and user

"Several different providers, with no hard SLAs. OSU NOC has 1hr response time for Level 1 issues, ""commerically reasonable"" measures to restore services."

Other Services

Related

Services related to this service that are not Enabling or Enhancing

none

Enabling

Services that must be in place for this service to be delivered

"""Campus Core Network"", and ""In-Building Network"""

Enhancing

Services that enhance the value of this service and are not absolutely required

None at this time.