Campus Core Network

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

Campus Network

  • Service Type: Core
  • Security Rating: Public
  • Business Impact: Critical
  • Business Priority: Critical
  • Lines of Service:
    • How We Learn
    • How We Work
    • How We Operate the University
    • How We Conduct Research

Overview

Description

A brief summary of this service

Campus Core Network connects campus buildings to OSU’s internal network and the internet.

Value

How this service adds value towards the mission of the university

Provides connectivity across the university and toward the Internet service

Service Access

Request Access

How to access to this service

Automatic

Service Hours

When this service is available

7/24/365

Charges, Options & Fees

The cost for someone to access this service

There is no cost to use the campus core network.

Audience

Who can access this service

OSU campus.

  • Students: All
  • Employees: All
  • Departments: Some
  • Associated Groups: Some

Requirements for Access

Any additional requirements before a user can access this service

There are no access requirements.

Support & Training

Availability

When support for this service is available

Service Desk Hours

Training

What training is available for this service

No formal training is necessary.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Networking and Telecom
  • Business Contact(s): johan.reinalda@oregonstate.edu
  • Business Unit(s): IS
  • Service Owner(s): Director of Networking and Telecom
  • Service Manager(s): Johan Reinalda
  • Escalation Contact(s): Service Desk Standard

Cost

The cost to operate this service

627,416 

Service Level Agreement

The agreed upon level of service between the provider and user

"No SLAs, NOC has 1hr response time for Level 1 issues, ""commercially reasonable"" measures to restore services."

Other Services

Related

Services related to this service that are not Enabling or Enhancing

None

Enabling

Services that must be in place for this service to be delivered

none

Enhancing

Services that enhance the value of this service and are not absolutely required

In-building, Wireless, and just about any other service provided on the campus network.