On-Prem Data Storage

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

Capacity and storage.

  • Service Type: Core
  • Security Rating: Confidential
  • Business Impact: Critical
  • Business Priority: High
  • Lines of Service:
    • How We Learn
    • How We Work
    • How We Operate the University

Overview

Description

A brief summary of this service

On-Prem Data Storage provides disk storage.

Value

How this service adds value towards the mission of the university

Allows storage of confidential data

Service Access

Request Access

How to access to this service

Request directly to level 2 support (SIG) via catalog

Service Hours

When this service is available

24/7/365; maintenance window reserved as Tuesday nights after 10 and all day Saturday

Charges, Options & Fees

The cost for someone to access this service

Consult the Fee Book.

Audience

Who can access this service

OSU staff.

  • Students: N/A
  • Employees: Some
  • Departments: N/A
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

OSU network access.

Support & Training

Availability

When support for this service is available

M-F Business Hours plus on call 24x7 for storage environment

Training

What training is available for this service

There is no formal training necessary.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Owner(s): Director of Infrastructure
  • Business Contact(s): shayne.huddleston@oregonstate.edu
  • Business Unit(s): Information Services
  • Service Owner(s): Director of Infrastructure
  • Service Manager(s):
  • Escalation Contact(s): Level 2 Infrastructure via TeamDynamix

Cost

The cost to operate this service

481,994 

Service Level Agreement

The agreed upon level of service between the provider and user

No published SLA, as close to 24/7/365 as possible

Other Services

Related

Services related to this service that are not Enabling or Enhancing

Box

Enabling

Services that must be in place for this service to be delivered

Enhancing

Services that enhance the value of this service and are not absolutely required

Backups