Backups

Note: Support has been moved to the MySupport Portal, please submit requests at that portal.

Data and servers.

  • Service Type: Core
  • Security Rating:
  • Business Impact: Critical
  • Business Priority: Critical
  • Lines of Service:
    • How We Operate the University

Overview

Description

A brief summary of this service

Backups store data on a secure digital platform.

Value

How this service adds value towards the mission of the university

Protecting data and servers from loss due to catastrophic failure (act of god, hardware failure)

Service Access

Request Access

How to access to this service

Request directly to level 2 support (SIG) via catalog

Service Hours

When this service is available

Business hours

Charges, Options & Fees

The cost for someone to access this service

Fees scale with data.

Audience

Who can access this service

OSU staff.

  • Students: N/A
  • Employees: Some
  • Departments: N/A
  • Associated Groups: N/A

Requirements for Access

Any additional requirements before a user can access this service

Access upon service purchase.

Support & Training

Availability

When support for this service is available

M-F Business Hours

Training

What training is available for this service

There is no formal training necessary.

Service Management

Service Ownership

Contacts related to management or ownership of this service
  • Business Unit(s): IS
  • Service Owner(s): Amy McLaughlin
  • Service Manager(s): Dion Baird
  • Escalation Contact(s): Level 2 Infrastructure via TD

Cost

The cost to operate this service

250,028 

Service Level Agreement

The agreed upon level of service between the provider and user

Best effort

Other Services

Related

Services related to this service that are not Enabling or Enhancing

None

Enabling

Services that must be in place for this service to be delivered

Enhancing

Services that enhance the value of this service and are not absolutely required