Issue/Question
- I cannot use Online Services links. I get the error "org.sprinframework.jdbc.CannotGetJdbcConnectionException: Could not get JDBC Connection; nested exception is java.sql.SQLRecoverableException: Listener refused the connection with the following error: ORA-12514, TNS:listener does not currently know of service requested in connect descriptor"
Environment
- Oregon State University
- OSU Online Services
- MyOregonState
- Student or Employee
Cause/Explanation
Online Services is unable to communicate with the Banner PROD database. This can happen due to the following:
- Weekly backups. The Banner PROD database is unavailable every week from 11:59pm (Pacific Time) Friday night until backups complete--typically 2-4 hours.
- Scheduled maintenance. This error may be seen during scheduled database maintenance.
- Database outage
Resolution
Try Again Later
- If the error was seen early Saturday morning before 4:00am (Pacific Time), it is likely due to weekly database backups. Retry after backup window.
- If the error is seen during scheduled administrative database or Banner maintenance, retry after maintenance window ends.
Assistance
For assistance, contact the Service Desk.